“We have close relatives in retirement villages at either end of the scale. Our fees are lower, and we have so many benefits that don’t exist in other villages.
As a small village, we all know each other and a friendly atmosphere exists throughout the Village. On top of that, we are seen by management as individuals, not merely as ‘occupants’ and are treated accordingly.
We wouldn’t want to live anywhere else. ”
“I moved from Melbourne to be closer to my children, grandchildren and now great grandchildren. It’s been wonderful to live close to my family, and see so much of them, especially the little ones, which would never have happened if I had stayed in the city.
I’ve made lots of nice friends. The move made get out and join new groups in Torquay, so now I’m in a walking group and a Probus Club and I’m doing lots of things I would never have done in Melbourne.
I really like the small community at Lions Village Torquay. Everyone is friendly and willing to help. I feel very fortunate to live here.”
The First Independent Rating of Retirement Villages by Residents
The Lions Village Torquay achieved the highest rating of 5 stars, with a Resident Satisfaction score of 94/100, making it one of the most highly rated Retirement Villages in Australia.
Star Rating System
Five key benefits/five stars
Market research has identified the five key benefits of retirement villages that prospective residents seek and village residents’ value. They are: 1 Social engagement 2 Physical security 3 Mental wellbeing 4 Operations performance 5 Financial management AOR (Australian Online Research) designed questions for residents to rate the delivery of these metrics to create a star rating for each out of five. The average of the five ratings creates the ResiRating. The national average rating was 3.6 stars.
Satisfaction
It was felt it is important to also measure the ‘satisfaction’ of residents. A village may be older and offer fewer facilities, but the residents may have high satisfaction with their quality of life. The average satisfaction scores across the sector was 81/100.
12–16 Kooringa Place
Torquay VIC 3228
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Village Manager: Jenny Trezise
Phone: 03 5264 8755
Email: info@lionsvillage.com.au
Lions Village Torquay is a not-for-profit project initiated by the Lions Club of Torquay