The Lions Village Torquay achieved the highest rating of 5 stars, with a Resident Satisfaction score of 94/100, making it one of the most highly rated Retirement Villages in Australia.
Star Rating System
Five key benefits/five stars
Market research has identified the five key benefits of retirement villages that prospective residents seek and village residents’ value. They are: 1 Social engagement 2 Physical security 3 Mental wellbeing 4 Operations performance 5 Financial management AOR (Australian Online Research) designed questions for residents to rate the delivery of these metrics to create a star rating for each out of five. The average of the five ratings creates the ResiRating. The national average rating was 3.6 stars.
It was felt it is important to also measure the ‘satisfaction’ of residents. A village may be older and offer fewer facilities, but the residents may have high satisfaction with their quality of life. The average satisfaction scores across the sector was 81/100.